traditional kitchen & bathroom products

traditional kitchen & bathroom products

Returns & Cancellations

Returns

It may happen that you have to return (part of your) order or wish to cancel an order. In this case, we distinguish between inventory items and items specially ordered for you.

A specially ordered item cannot be taken in return. Specially order items are; bathroom taps other than chrome, bathroom furniture, baths (except Burlington), Perrin & Rowe or Lefroy Brooks sanitaryware,  towel or cast iron radiators and accessories other than chrome.

If you want to return an item please notify us up to 7 days after the delivery date by email, after this date we unfortunately cannot accept any return requests. We can only accept returns when the original packing and the product is clean and complete, the product is unused and unassembled. Please note the delivery costs of the product will be deducted from the credit.

Cancellation

If you want to cancel (part of) your order, please do so by email within 48 hours after ordering. After this period we will try our best to cancel or modify your order to your request but we cannot guarantee that we will succeed doing so, in which case we will have to deliver and invoice the original order.